Refunds follow the stage your order has reached — the earlier you are in the pipeline, the more we can unwind.
Full refund on request, no questions asked. Email support@llm.press with your order ID.
Your release has been generated and analysed but nothing has been distributed. We refund the distribution portion in full and retain a $29 production fee covering the analysis and drafting work already performed. If the draft materially fails to reflect the facts you supplied, we will regenerate it or refund in full — tell us what's wrong.
Your release is in third-party editorial and distribution processing and costs have been incurred with our wire partners. Sent orders are not refundable. If a newswire's editorial team returns your release for revision, revising and resubmitting it is part of your order at no extra cost. In the rare case that a release is finally rejected by our partners and cannot be published in revised form, we refund the order in full.
If we decline your order (restricted category or editorial refusal), you are refunded in full automatically — and where our category gate identifies the issue at intake, you are never charged at all.
The AI Citation Gap Report is refundable until it has been delivered.
Refunds go back to the original payment method via Stripe, normally within 5-10 business days of approval.